Shipping And Return

DO YOU SHIP TO MY COUNTRY?

We ship worldwide.

 

HOW MUCH WILL I BE CHARGED FOR SHIPPING?

Please refer to the latest shipping discount mentioned on the website. 

 

WHEN WILL I RECEIVE MY ORDER?

Delivery times vary based on the item, label, and country. Typically, delivery takes 5-15 business days from the time of order placement. You will receive tracking details of your shipment once it is dispatched. Since some items are shipped internationally, there may be shipping delays from the shipping carrier's side (UPS, Fedex) for which the business cannot be held responsible.

 

CAN I REDIRECT AN ORDER AFTER I'VE ALREADY SUBMITTED THE ORDER?

If you want to change your shipping address after placing your order, please contact us at whatsapp +19738137663 or allthatsdesi@gmail.com to request an address replacement. Once your order has shipped, you can't change the address.

 

CAN I CANCEL AN ORDER AFTER ITS PLACED?

All cancellation requests are reviewed by our team on a case by case basis. If your cancellation is accepted, you may receive upto 50% refund of your original payment method or 100% store credit to use towards a future purchase. If the cancellation occurs because some items are out of stock, a 100% store credit is issued to the customer. In case of request to receive refund back to original payment method, the customer bears 3% transaction processing fee. 

 

DO YOU DELIVER TO P.O. BOXES OR FREIGHT FORWARDING ADDRESSES?

At the moment we do not deliver to P.O. Boxes or freight forwarding addresses due to courier restrictions.

 

WHAT IS YOUR RETURN POLICY?

We only accept returns of our Jewelry products within 30 days in the event that you receive a damaged or incorrect item. We ask that you reach out to our support team through allthatsdesi.com or whatsapp us at +19738137663 within 48 hours of receipt. Kindly provide detailed information and unboxing video of the products delivered in the sealed state to ensure that items were received in the damaged state and no damage was done on the customer's end since these are delicate products. Also if a discount code like Buy 2 Get 1 is applied to an order, no refunds will be issued. If the item is unavailable we will offer replacement options or store credit to use towards another purchase.

 

HOW DO I START THE RETURNS PROCESS?

Once we approve your return request (for damaged or incorrect items), you'll receive instructions on the return process and a shipping label from the customer service team via whatsapp or email.

 

I RETURNED AN ITEM. WHEN WILL I RECEIVE MY REFUND?

Once we receive your return and confirm that it complies with our return policy, we'll credit the refund amount to your original payment method used for order. Please note that payments may take up to 14 working days (or longer) to process depending on your bank or payment provider.

 

WHAT IF I RECEIVE DAMAGED OR DEFECTIVE ITEMS IN MY PACKAGE?

Our product team does careful quality check and accounting of each and every product before shipping them to customers. If in case you find any items are damaged or defective, please share an original unboxing video of your package as you received it in the sealed state and show the items received in the video as proof for the damaged items to ensure no damage was done on the customer's end since these are delicate products. Once the video proof is approved, our product team will send a prepaid shipping label to the customer to return the damaged item. Once the damaged item is received back at our hub and approved that no further damage is done to the item compared to the unboxing video, we will then ship a replacement item to the customer. Please note: videos of already opened packages are not considered acceptable proof of damaged items.

 

WHAT IF SOME ITEMS ARE MISSING IN MY PACKAGE?

Our product team does careful quality check and accounting of each and every product before shipping them to customers. If in case you find any missing items, please share an original unboxing video of your package as you received it in the sealed state and show all items received in the video as proof for the missing items. Our product team will then work on tracking down the error and shipping the missing piece to the customer. Please note: videos of already opened packages are not considered acceptable proof of missing items.